R Systems’ Anagram®, delivers actionable business insights to global organizations, by leveraging its robust data analytics framework. The framework is built to support decisive business endeavors, such as customer acquisition, retention, VoC, compliance and operations excellence, while connecting people, processes and technology together for higher speed and performance.

As a complete data analytics solution, Anagram® allows extracting and analyzing data in real-time from multiple sources with integrated capabilities for speech, text, social media, big data & predictive analytics. With in-built predictive analytics, Anagram® enables analyzing trends, predicting future events, prescribing suitable treatment options and monitoring results.

Anagram® Features

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Support for Multiple Data Forms

Structured, semi-structured and unstructured
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Real-time Analysis

Analysis on real-time data streams
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Powerful Analytics Engine

Accelerates data discovery and mining
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User-friendly Reporting

Interactive dashboards and scorecards
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Advanced Drill-down Functionality

Allows drilling into details and analyzing the issues on the spot
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Responsive Design

Compatibility with multiple devices & touch-based interface
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Built-in Predictive Analytics

For effective forecasting and planning
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Robust Security

Controls at physical, network, and application levels

Key Offerings

Optimize your customer acquisition efforts, while reducing cost per action. Identify your best prospects by channels and the most suitable offers for optimum conversion rates. The Customer Acquisition Module of Anagram®, provides relevant insights to enable organizations target the right prospects with the right offers at the right time via the right channel to amplify customer acquisition results and ROI.

  • Identify High-Potential/ Profitable Prospects
  • Fortify Your Inbound & Outbound Customer Acquisition Campaigns
  • Drive Customer Acquisition with Next-Best Action
  • Improve Campaign Performance by Evaluating Results

With Customer Experience Management Module of Anagram®, create, deliver and manage consistent, compelling and seamless customer experiences across all touch points. We helps you analyze and monitor customer experience data along-with feedback from all sources, to understand customers’ preferences, needs and issues.

  • Deliver More Efficiently and Effectively on Your Customers’ Wants and Needs
  • Deliver an Integrated Customer Experience – Right Channel for Your Customer Contacts
  • Improve First Contact Resolution (FCR)
  • Reduce Customer Effort
  • Optimize Self-service Options
  • Efficiently Handle Seasonal Spikes

Proactively manage your high-risk customers with right actions, at the right time. Customer Retention Module of Anagram®, enables organizations proactively target high-risk customers with appropriate offers to prevent churn, boost loyalty, and deepen customer relationships. With integrated predictive analytics, the solution helps identify at-risk customers, project lifetime value & profitability, and determine suitable offers/ treatments for customer retention programs.

  • Measure Customer Satisfaction and Sentiment Scores
  • Customer Interaction Analytics – Understand Actual Dynamics behind Customer Attrition/ Churn
  • Proactively Detect “High-risk” Customers before It’s Too Late
  • Get Predictive Insights to Boost Your Revenue and Customer Relationship
  • Evaluate the Effectiveness of Your Retention Programs

The VoC analytics module of Anagram®, provides valuable insights by interpreting customer feedback and data across multiple channels. By giving a holistic view of your customers’ issues, needs and expectations, it empowers you with the intelligence you need to amplify your customer experience, satisfaction and loyalty.

  • Collect the VoC from Everywhere
  • Analyze Customer Sentiments across Channels
  • Convert Your Customers from Detractors to Promoters
  • Let Your Customer Feedback Guide Your Critical Business Decisions
  • Analyze VoC more efficiently to get deeper insights
  • Monitor Results for Continuous Improvements

Move to proactive compliance management; address potential compliance breaches through automatic scoring and evaluation of 100% of calls. With the Compliance Module of Anagram®, you can measure your business, as well as, legal compliance and value at risk, while effectively meeting the regulatory business compliance norms.

  • Improve Agents’ Performance through Instant Feedback
  • Automate Compliance Monitoring Workflow for Speed and Accuracy

Gain a holistic view of your contact center operations, with the Ops Excellence Module of Anagram®, by analyzing, predicting and effectively managing your contact center KPIs, like Customer Satisfaction, First Contact Resolution, Average Handle Time and Retention Efforts. We help you identify gaps and devise steps to improve your operational efficiency and get a complete roadmap, to transcend to newer capabilities.

  • Identify Call Types Contributing to Your Call Volume
  • Manage Your Contact Center Operations More Efficiently
  • Analyze, Predict and Optimize First Contact Resolution
  • Optimize Your Call Handling Times to Keep Operating Costs Low
  • Effectively Manage Your Agent Performance
+ Customer Acquisition

Optimize your customer acquisition efforts, while reducing cost per action. Identify your best prospects by channels and the most suitable offers for optimum conversion rates. The Customer Acquisition Module of Anagram®, provides relevant insights to enable organizations target the right prospects with the right offers at the right time via the right channel to amplify customer acquisition results and ROI.

  • Identify High-Potential/ Profitable Prospects
  • Fortify Your Inbound & Outbound Customer Acquisition Campaigns
  • Drive Customer Acquisition with Next-Best Action
  • Improve Campaign Performance by Evaluating Results
+ Customer Experience Management

With Customer Experience Management Module of Anagram®, create, deliver and manage consistent, compelling and seamless customer experiences across all touch points. We helps you analyze and monitor customer experience data along-with feedback from all sources, to understand customers’ preferences, needs and issues.

  • Deliver More Efficiently and Effectively on Your Customers’ Wants and Needs
  • Deliver an Integrated Customer Experience – Right Channel for Your Customer Contacts
  • Improve First Contact Resolution (FCR)
  • Reduce Customer Effort
  • Optimize Self-service Options
  • Efficiently Handle Seasonal Spikes
+ Customer Retention

Proactively manage your high-risk customers with right actions, at the right time. Customer Retention Module of Anagram®, enables organizations proactively target high-risk customers with appropriate offers to prevent churn, boost loyalty, and deepen customer relationships. With integrated predictive analytics, the solution helps identify at-risk customers, project lifetime value & profitability, and determine suitable offers/ treatments for customer retention programs.

  • Measure Customer Satisfaction and Sentiment Scores
  • Customer Interaction Analytics – Understand Actual Dynamics behind Customer Attrition/ Churn
  • Proactively Detect “High-risk” Customers before It’s Too Late
  • Get Predictive Insights to Boost Your Revenue and Customer Relationship
  • Evaluate the Effectiveness of Your Retention Programs
+ VoC

The VoC analytics module of Anagram®, provides valuable insights by interpreting customer feedback and data across multiple channels. By giving a holistic view of your customers’ issues, needs and expectations, it empowers you with the intelligence you need to amplify your customer experience, satisfaction and loyalty.

  • Collect the VoC from Everywhere
  • Analyze Customer Sentiments across Channels
  • Convert Your Customers from Detractors to Promoters
  • Let Your Customer Feedback Guide Your Critical Business Decisions
  • Analyze VoC more efficiently to get deeper insights
  • Monitor Results for Continuous Improvements
+ Compliance

Move to proactive compliance management; address potential compliance breaches through automatic scoring and evaluation of 100% of calls. With the Compliance Module of Anagram®, you can measure your business, as well as, legal compliance and value at risk, while effectively meeting the regulatory business compliance norms.

  • Improve Agents’ Performance through Instant Feedback
  • Automate Compliance Monitoring Workflow for Speed and Accuracy
+ Operational Excellence

Gain a holistic view of your contact center operations, with the Ops Excellence Module of Anagram®, by analyzing, predicting and effectively managing your contact center KPIs, like Customer Satisfaction, First Contact Resolution, Average Handle Time and Retention Efforts. We help you identify gaps and devise steps to improve your operational efficiency and get a complete roadmap, to transcend to newer capabilities.

  • Identify Call Types Contributing to Your Call Volume
  • Manage Your Contact Center Operations More Efficiently
  • Analyze, Predict and Optimize First Contact Resolution
  • Optimize Your Call Handling Times to Keep Operating Costs Low
  • Effectively Manage Your Agent Performance

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